How to Order

 

1. Choose which kitchen style you like first...

 

 

2. Add the items you'd like to order from the Price List...

 

 

3. Complete your order on the shopping cart...

 

 

 

To place an order on our website, please use our secure on-line shopping basket and enter your credit card information. If you have questions regarding any of our products and services, you can email us 24 hours a day, 7 days a week, at info@iconkitchens.co.uk. We endeavour to answer all emails within the hour although please allow up to 24 hours for a response.

We answer our phones!

In the event your query is urgent, please call us on 01337 830735. Customer care representatives are available from 8am to 6pm Monday through Friday.

Methods of Payment:

We accept Visa, MasterCard, Maestro and Electron through our secure payment processor RBS WorldPay (part of The Royal Bank of Scotland Group).

We can also accept bankers draft, personal cheques and cash*. In the event you use any of these payment methods, please send to:

Accounts Department

ICON Kitchens Ltd.

10 Mid Street,

Kettlebridge,

Cupar,

Fife

KY15 7QQ

All orders by cheque or money order will be sent upon clearance of payment. *Cash must be sent by registered post and is done so at customers own risk. We will however contact you by phone or email on the day it arrives to confirm receipt.

 Delivery

 

We deliver to mainland UK only.

Product dispatch:

• Most orders are dispatched within 3-5 working days. In the event that the product is temporarily out of stock, or is likely to have an extended delivery period, we will phone or email you to advise of the expected delivery date.
   
• If you have ordered a small consignment of goods or a single item under 2metres in length your order will be delivered by a trusted national parcel service. We will contact you by phone or send you an email detailing the day of delivery. Unfortunately we are unable to specify the time of day the delivery will be made, other than normal business hours. The delivery drivers will make two attempts to deliver your goods if you are not at home, with no additional charge. If they need to make a third visit, a charge of £15 will apply. In the case of a missed delivery, you may prefer to contact the carrier company direct and arrange to collect the goods from their local depot.
   
• For larger orders, goods will be delivered by a tail-lift truck. Goods can only be delivered to ground floor addresses. Please make sure there is an able bodied person available to assist the driver if necessary. If you live in a flat or other multiple dwelling please make suitable arrangements to get the goods into your property. If you are not at home on the pre-arranged day of delivery, a re-delivery charge up to a maximum of £50 will be applied for these types of order.
   
• Upon delivery, please ensure the customer inspects the goods for any signs of damage before signing the delivery documentation. We suggest you pay particular attention to  any fragile items. If you have any issues regarding delivery, please contact us by email or by phoning 08452 570 510.

Product availability:

• All items listed in our online store are subject to availability. If the goods you have ordered are unavailable we will contact you at the earliest opportunity to advise you of when they will come back into stock. Please note, in these circumstances that delivery dates may be approximate and we recommend that you do NOT arrange installation of any products before actually receiving and checking the goods. We cannot be held liable for any consequential losses, charges, damages or expenses incurred as a result of a delay in delivery. Alternatively, we will be happy to recommend other products of a similar price and quality.

 Returns & Cancellations

Cancelling or returning your order:

• You may cancel your order at any time up to 7 days after you take delivery of the goods. If you would like to cancel your order once the goods have been delivered, you may return them for refund provided: 1. in the case of flat-pack furniture, they have not been assembled, or 2. they are otherwise in re-sellable condition and are still in their original unopened packaging.
   
• When returning goods, it is recommended that the customer enquire about ‘damage cover’ with their carrier. If the goods are damaged during return transit to us, a refund will not be issued in these circumstances. Once received, you will be refunded the cost of the goods less the original delivery charge.

Damaged or missing goods:

• It is the customer’s responsibility to check the order for damaged or missing items at time of delivery and preferably BEFORE the drivers paperwork is signed. Any claims for damaged or missing goods must be made within 24 hours of delivery.